A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
DESCRIPTION | Telecom Italia Digital Solutions (TIDS) is a leading company of the Telecom Italia Group created on 1st of June 2013 with the purpose of playing a crucial role in the digital transformation of the customers’ business. It is an ambitious project whose aim is generating creativeness streams and developing new businesses based on the continuous technology improvements, in strong cooperation with the capabilites and skills of the Telecom Italia Business Division.TIDS brings in the leadership and experience acquired by the Telecom Italia Group and applies it to every aspect of digital innovation such as Machine- to-Machine and Internet of Things solutions, Digital Multi-channel CRM solutions, Cloud Computing Business Intelligence and Social Reputation solutions.TIDS is not only a technological partner, but it looks deeply into the customer business processes in order to see possible improvements both through technology and personnel’s efforts. To this aim, TIDS provides the customer with experts in charge of monitoring the project for the time needed and taking care of customizing it. As a result of his , positive synergies will be created thus generating an incredible value for the customer. The strong point of TIDS relies on the ability to identify the best innovation suitable for the customers’ objectives, even providing the proper instruments to measure the results achieved. In addition to Machine-to-Machine and Internet of Things solutions, the main innovative area in TIDS portfolio is the Multichannel Customer Interaction (MCI ), i.e. the so called Digital CRM, that allows the final customers to contact the Corporate by choosing among several different channels for a complete management of the Customer Experience. Multichannel Evolved Services are offered on an innovative multi-channel CRM platform (voice, fax, email, SMS, web, chat, social networking), scalable and adaptable to any customer demand, in which Web Live Chat, Interactive SMS, Semantic Mail & Fax Services advanced solutions are fully integrated. TIDS displays also an array of lines of services such as Web Services, Apps & Social, in order to be present in the virtual world where Internet, Mobility and Participation are more and more intertwined. |
ADDRESS | Via Cristoforo Colombo, 142, 00147, Roma, Italia |
PHONE | 06 54431 – 06 36881 |
FAX | |
WEBSITE | www.tidigitalsolutions.it/ |
info@tidigitalsolutions.it comunicazione@tidigitalsolutions.it |
M2M Forum will be held in co-location with M2M + Industry Summit
High level conferences examining important international case histories are the main features of the event.
The specific purpose of the initiative is to explore the new horizons of the M2M world and the latest applications of this technology.